Keep a pipeline exception log
A log that groups missing documents, vendor delays, and borrower questions by owner and age. The pipeline exception log record keeps this point dated for the next reviewer.
Why this control matters
The pipeline exceptions control begins with a written purpose. Record the exception and the next owner, then compare the record with that purpose rather than the busiest queue. The pipeline exception log record keeps this point dated for the next reviewer.
What to check first
Start with one test: compare the log with the pipeline review. Keep the case that failed because a named mismatch is stronger than a general complaint about pipeline quality. The pipeline exception log record keeps this point dated for the next reviewer.
Handle the exceptions
Log the exception when you see an exception without a next date. Record why the rule missed it and whether the fix belongs in the source, owner, or checklist. The pipeline exception log record keeps this point dated for the next reviewer.
Review the evidence
Put the pipeline exceptions review on a short weekly calendar. Read the oldest item, the newest exception, and one corrected file; leave a dated decision for each. The pipeline exception log record keeps this point dated for the next reviewer.
Sources
- https://www.consumerfinance.gov/
- https://www.fhfa.gov/
- https://www.hud.gov/
- https://www.nist.gov/cyberframework
- https://www.sba.gov/business-guide